Legal notice
Legal Notice Based on the Specified Commercial Transactions Act
| Seller | 天心株式会社(テンシンカブシキガイシャ) Tenxin Co., Ltd |
|---|---|
| Responsible Representative | Liu Tianxin |
| Address | Room 507, M-Road Miyakojima, 3-10-16 Uchishiro-cho, Miyakojima-ku, Osaka-shi, Osaka 534-0013, Japan |
| Telephone Number | 06-4981-3436 From outside Japan: +81-6-4981-3436 |
| Telephone Support Hours | Weekdays 10:00–17:00 Excluding Saturdays, Sundays, Japanese national holidays, and year-end/New Year holidays |
| Email Address | [email protected] [email protected] |
| Website URL | https://jewelry.xinxinselect.com/ |
| Products Sold | Sale and retail of new accessories |
| Selling Price | Please refer to the price displayed on each product page. Displayed prices include consumption tax. |
| Fees Required in Addition to the Product Price | Shipping fees: Shipping fees vary depending on the delivery destination, shipping method, and order details. Please check the amount displayed at checkout. Payment fees: Depending on the payment method, payment processing fees may apply. If applicable, such fees will be displayed at checkout. For international deliveries, customs duties, import taxes, customs clearance fees, and other charges may apply. These costs are the responsibility of the customer. |
| Payment Methods | Credit card, Shop Pay, Apple Pay, Google Pay, and other payment methods displayed at checkout |
| Payment Timing | Payment is confirmed at the time of order. |
| Delivery Time | Orders are usually shipped within 5 business days after order confirmation. If shipment is delayed due to pre-order items, made-to-order items, stock availability, severe weather, carrier circumstances, or other unavoidable reasons, we will contact you by email. |
| Returns and Exchanges | If the product is defective or if you receive an item different from your order, please contact us at [email protected] within 7 days after receiving the product. After confirmation, we will arrange an exchange or refund. In this case, return shipping costs will be borne by our company. Returns or exchanges due to customer convenience are accepted only for unused and unopened products, provided that you contact us within 7 days after receiving the product. In this case, return shipping costs will be borne by the customer. We cannot accept returns or exchanges for used products, opened products, products that have been damaged or stained after delivery due to customer handling, or products for which more than 7 days have passed since delivery. |
| Refunds | After the returned product arrives at our company and its condition has been confirmed, if it is determined to be eligible for a refund, the refund will generally be made using the same payment method used for the purchase. The time required for refund processing may vary depending on the payment provider or financial institution. |